Comments on: Hesk Helpdesk (And Enhancements!)

By: cornmaster

cornmaster — Thu, 22 Jul 2010 14:51:57 +0000

I’m not sure how easy it would be to make it into a pluggable module since it is a total hack that is modifying the source of the application. What I would recommend is hacking a version (ie 2.1/2.2/etc) first, and then use those PHP scripts to deploy to your clients. Assuming they don’t require any other customizations, it shouldn’t be too much of a hassle. But you are right, these customizations need to be repeated for each version change.

Now that 2.2 is out, I may make my modifications, and then upload the changed files. Then, assuming no other customizations, you can just drop those into your installations.

By: Tech NO Babble

Tech NO Babble — Thu, 22 Jul 2010 14:02:16 +0000

Nice demo and good instructions. I started using the Hesk desk about 2 months ago and after getting my clients to use it to communicate with me, now they are requesting that I put it on their websites too.

About your mod, is it possible to wrap it like a module, plug-in so that future updates don’t require duplicating work.

As much as I love the idea of the mod, and I have installed many when we used to use osCommerce, I won’t do this for a client. I will have to install multiple installations for those who need more custom features.

Thanks again and I look forward to hearing your thoughts.

Alex

By: cornmaster

cornmaster — Sun, 16 May 2010 01:48:55 +0000

Hey to anyone reading. I’ve taken another quick look at this and modified the admin_ticket.php file to achieve this. I’ve added the steps as the optional step 5: http://wiki.cornempire.net/hesk/start#optional_5_modify_admin_ticketphp

Only 4 small tweaks needed. Let me know if there are any issues with it.

By: Morteza

Morteza — Fri, 14 May 2010 11:59:26 +0000

Hi & tnx for your reply .
you don’t know how much this hack helped me at my work .
the only little problem is that the ID of categories are shown in admin ticket views before custom fields name.
as a part of your tutorial for this , you told that we need to modify the printed name of the custom field, otherwise it will print the numbers before the name :

$temp = explode(‘_’,$v['name']);
$v['name'] = $temp[1];

i think we need to add this somewhere in admin files (i guess admin_ticket.php ) for disable printing of category IDs before custom field names…

again thank you very much for helping us.

God blest you.

By: cornmaster

cornmaster — Thu, 13 May 2010 11:17:52 +0000

I haven’t looked at this in a while, but I might get a chance in a few weeks. I’ll make a followup post when I get around to making the changes. The projects I had intended to use Hesk for all fell through, so I haven’t actually used it since I implemented these hacks. Thanks for the comment though, and glad to see that a few people are actually using this work.

By: Morteza

Morteza — Thu, 13 May 2010 06:34:31 +0000

@ first , THANK YOU ALOT for this enhancement to HESK !!
& PLEASE …
we need this hack to work in admin views too …
can you modify the admin view of tickets plz ?