your hesk_hack is great and is exactly what I was looking for. I’ve followed your guide and have most of it working. The only problem I have is I keep getting an error message that says, “Required information missing:
Missing required field: Name
Missing required field: Center” ..etc

The above two fields belong to a different category, and it appears that these required fileds need to be filled in even though the use cant see them. How can I fix this without unchecking the required filed box in settings?

Thanks Again,
Carl

Good Luck

https://lh4.googleusercontent.com/-NVi8irkXkQU/TfFaeJ6GAMI/AAAAAAAABGc/k4I4jxeFskM/s1024/example1.png

https://lh6.googleusercontent.com/-1daHgCVyFek/TfFaeF9whvI/AAAAAAAABGg/hfi1I-Z5XBE/s800/example2.png

Firstly I am a volunteer at a Non Profit organization so funds are limited for us to find a coder to pull this off. I am used to modding PHPbb2 sites so I have some experience but not enough to make heads or tails of this script.

Basically I am trying to modify the HESK script slightly to add a custom field to the reply page.

We are using your software to keep track of Agencies who can contribute dollar amounts to people who need assistance with their utilities.

What we are looking for is adding to the reply field an area to enter a dollar amount each agency who logs into the site can contribute to the case.

so it would say:

Message: (large text area)
Dollar amount:(small text field)

then it also would be nice if when we ran the reports if there was a way to add up each users dollar amount they have contributed each quarter spanning all cases.

Thank you kindly for your consideration

God bless

I have few license for sale here:

http://developers.phpjunkyard.com/viewtopic.php?f=14&t=2868&start=15

Another option is to write a PHP script that can check the email account in question, and call the hesk functions directly (or add stuff directly to the database bypassing Hesk for the import all together). If you do any development at all, it shouldn’t be too hard to throw something together. I’d recommend waiting for a supported module though. I may take a look at this in the near future.

Alex

Also would you be interested in Paid Support for this hack. The changes I have made to the script are text related (for the ticket submit page and emails) and one php hack from Klemen at PHPJunkyard which allows us to submit the ticket if the message box was not filled out.

Though I am comfortable making those minor changes above, I don’t have the php experience to troubleshoot problems, especially after upgrades. I suspect my client would be happy to pay a small yearly fee for updates to your hack as the hesk script is updated.

If you want to reply to my email, that is fine with me. Also we are always looking for programmers that do piece work for different web clients.

Thanks again,

Alex

could you get email piping working at all?